Products / Sugar CRM

Sugar CRM

SugarCRM simplifies how your company organizes and tracks people, companies and sales opportunities. With a single system of truth, your team will be more productive and can focus on what really matters.

Editions & Pricing

With Sugar CRM you have the right to run it anywhere: in your own datacenters, in Sugar CRM data centers, or at any of a variety of cloud service providers. With Sugar CRM you can deploy our CRM solutions in various ways, including cloud computing option, private cloud behind your firewall or hosted various public clouds, including IBM, Amazon and more. In all cases you own your data and have full access to the complete database. With another CRM solution, customers are lucky to get a CSV export of their information when they leave the service.

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Gain and Retain More Customers with Sugar Professional: Flexible, Intuitive, and Open CRM Loved by Businesses Worldwide

Get CRM that Works the Way You Work

Sugar Professional organizes sales, marketing, and support information in a single application that keeps CRM simple. It’s easy to use and easy to modify. Sugar’s intuitive interface doesn’t disrupt your business processes and guarantees easy adoption by your team members. The road warriors on your team can access all vital customer information from the award-winning Sugar Mobile application. Discover for yourself why, according to a recent Gartner study, Sugar is one of the top 3 CRM applications in the world.

Boost Team Productivity and Focus on Sales Success

Sugar Professional automates everyday, repetitive sales tasks, so your salespeople can spend more time in front of customers—closing more business—and less time on administrative overhead. Your team will love using Sugar and your customers will love how your sales team’s keen insight enables them to tailor their sales efforts to your customer’s needs.

Use the Open CRM Solution that Grows with Your Business

Award-winning Sugar Professional is recognized for the ease-of-use and flexibility of its open architecture. It adapts easily to your unique or changing business processes: alter the look and feel of the application, add custom fields or modules, integrate with third-party or legacy systems. Sugar Professional is CRM without limits.

* Requires annual prepaid subscription with a minimum of 5 users

Sugar’s Intuitive, Flexible, and Open CRM Adds Mobility and Support Features to meet Rigorous Corporate Requirements

CRM Made Simple so You Can Focus on Your Business, not CRM

Sugar Corporate centralizes sales, marketing and support information, to boost employee productivity and improve executive visibility into company performance. Sugar works the way your company works; it’s easy to use, configure, and extend, to grow and change with your business.

Advanced Mobile Capabilities

Sugar Corporate includes Sugar Mobile Plus, providing real-time and offline-sync CRM integration with BlackBerry and iOS (iPhone/iPad) mobile operating systems. Your road warriors can access contacts, opportunities, sales, and more. Within seconds, they can update emails, meeting notes, and call reports to Sugar from the road, a customer site, anywhere! Offline capabilities and preloaded data give your mobile team CRM access even in mid-flight or where there is no mobile connectivity.

Extended Support from the Market Leader

Sugar’s support has been proven by our customer base of more than 7,000 companies in 192 countries. Sugar Corporate includes enhanced support to better meet the needs of larger businesses: longer support hours and a 50% faster response time, compared to Sugar Professional. In addition, when you subscribe to the Sugar On-demand service, you get 30GB of storage and a development sandbox.

Sugar CRM Corporate Datasheet

The Most Demanding CRM Applications Require the Power, Scale, and Flexibility of Sugar Enterprise

Powerfully Intuitive

Sugar Enterprise includes all the capability and functionality expected in the most sophisticated customer-facing applications. Add the ease of use that’s a result of the industry’s most intuitive user experience and you’ll see why people simply love using Sugar. No compromises, just great CRM.

Open and Flexible, Just Like Your Organization

Use the CRM solution that fits your business processes today and in the future. Sugar’s open source platform provides unlimited flexibility and control over your CRM deployment. Make unrestricted customizations, integrate with any third-party or legacy system using Web Services or Enterprise Service Bus (ESB) solutions, or build completely new modules with easy-to-use administration tools.

Make Your Business Stand Out with Sugar’s Power and Value

Give your customers a differentiated experience and separate your business from your competition with Sugar’s powerful tools. Take advantage of Sugar’s exceptional value and build a completely unique customer experience at a cost that is right for you.

Sugar CRM Enterprise Datasheet

Sugar’s Ultimate CRM Subscription Delivers a Complete Set of Features and our Highest Level of Support

Everything You Need in a CRM Solution

Sugar Ultimate is our most feature-complete subscription, ready to support complex global applications including Mobile CRM and Social CRM components. Even better, this power is delivered with an unparalleled user experience and the brilliant flexibility of Sugar’s open source platform.

Ultimate Customization, Ultimate Power

Sugar Ultimate has the capability to integrate with your legacy systems and applications using Web Services or Enterprise Service Bus (ESB) solutions, and it includes an array of administration tools and resources to create custom modules for any CRM application. If you can dream it, Sugar Ultimate has the power to make it a reality

Unsurpassed Support for Mission-Critical Applications

Sugar Ultimate ensures you’ll have both application and developer support at your fingertips, 24 hours a day, every day. An Ultimate subscription includes unlimited support cases, phone support with one-hour P1 response time, an assigned technical support representative, an extended system Health Check and much more.

Sugar CRM Ultimate Datasheet

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