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< 1 2 3 4 >HEAT® Self Service
With HEAT Self Service, employees or customers can submit service requests or get status updates over the web. Web-based self help and access to the knowledge base reduces how-to support requests. HEAT Self Service is an easy, intuitive and convenient self-help tool that tightly integrates with HEAT® Service & Support and HEAT® Plus Knowledge to leverage all the company's information assets. The powerful self service module lets customers access the problem-solving capabilities of the HEAT application from any web browser when issues arise day or night.
HEAT® IT Asset Management
With Centennial®, integrated IT Asset Management for the HEAT help desk brings clarity to distributed IT environments and peace of mind to those who manage them.
HEAT® Plus Voice
HEAT Plus Voice, brings much-needed help to the help desk with voice-activated support. Part of the FrontRange multi-channel communication platform, integrated IP telephony greets callers with automated prompts for intelligent call routing. Routine requests can be handled automatically with menu-driven self-help and automated password resets. Using FrontRange Voice technology, the platform is scalable, flexible, and cost-effective—HEAT users gain enterprise-level functionality at an affordable price.
CompanionLink
CompanionLink will synchronize your PIM or CRM data with handheld devices or other supported applications and web-based services. CompanionLink Express has all the basic features you need for two-way synchronization. CompanionLink Pro includes additional options such as the ability to sync wirelessly with your handheld, sync multiple databases, and other advanced settings.
MasterMine
Most reporting options require days of training and only give you dead reports when you're finished. MasterMine's live, GoldMine-integrated reports can be set up in seconds, and 1-button-launched from a taskbar when you need them! Start making useful reports with less than 1 hour of training!
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