Support

Technical Support

Support

Are you happy with your existing CRM Support? Let’s talk about a Cost Effective Support Plan that keeps you current and working well with the product.

We can also work with your internal resources to effectively reduce the cost of CRM support allowing us to manage the difficult tasks, yet leverage your internal talent for more efficiency.

You get rapid and remote support from our knowledgeable team for training, programming, importing data, report creation and dashboards, systems integration implementation and much more.

A vast number of companies using GoldMine do not have IT support readily available. We are always available to help. Book Appointment

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We Support You

How Support Works

On-Site Support

Our professional trained staff travel anywhere within the GTA (Greater Toronto Area) to provide a wide range of services. The Trainer’s understands it’s important to have a face to a voice, and some task require us to be in your office working with you or your staff.

  • Work direct with Staff to train self maintenance
  • Software Installation and Configuration
  • Upgrading CRM Software and Microsoft SQL Server
  • New User / Workstation Installation and Configuration
  • Software Customization and Development

 

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Online Remote Support

The Trainer’s has to the tools to support your company and remote staff no matter their location. Our staff provide support to thousands of customers all over North America and internationally.

  • Software Implementation (Full Installs, Upgrades, New Workstations)
  • Microsoft SQL Server Install & SQL Service Pack Installs
  • Database & Software Support
  • New User / Workstation Installation and Configuration
  • Software Customization and Development

 

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Documents and Downloads

There are a number of documents and downloads that can help with the installation and support of your CRM Software.

For ease of use they can be found within the two sections below.

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Microsoft SQL Server Upgrades
SP0 SP1 SP2 SP3 SP4
SQL Server 2012 11.00.2100 11.00.3000
SQL Server 2008 R2 10.50.1600 10.50.2500 10.50.4000
SQL Server 2008 10.00.1600 10.00.2531 10.00.4000 10.00.5500
SQL Server 2005 9.00.1399 9.00.2047 9.00.3042 9.00.4035 9.00.5000

* Version numbers can be checked by logging into SQL Sever Management Studio, login as a user, top left area you will see version numbers.