Customer Support

The Trainer's are proud to offer Elite GoldMine Support to all of our existing customers, as well as for anyone who just needs that little bit of extra help to get their GoldMine working for them.

We Offer Clients:

  • Telephone Support from our own accredited GoldMine technicians.
  • Remote Access Support with your permission we can connect you your desktop to resolve issues faster.
  • Easy Access to a Team of experienced technicians who understand your system.
  • Friendly, Knowledgeable Staff who will help you achieve more with GoldMine.

Our Rates:

Hourly Rates: $135/hour
Block of 20 Hours: $120/hour (prepaid only)
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How Support Works

GoldMine® solutions help solve critical components of all your customer relationship management aspects.  GoldMine products provide tools any client facing division needs in order for them to promote your corporation to the best of its abilities.  Not only does GoldMine support native customer relationship management features, such as, marketing, sales management and customer support, but GoldMine supports functions that allow you to configure the application the way you want.  GoldMine solutions support multiple levels of business process management needed to run your business, configure the application so users feel more comfortable working with the system, as well as enable you to integrate into your existing IT landscape to advance every customer relationships. 

GoldMine solutions is the ideal solution for maintaining and updating your customer information across the enterprise, consistently following your business’ processes, configuring the system to meet your usability needs, integrating into your existing IT landscape along with analyzing the entire customer lifecycle process.

Does your CRM software measure up?

  • Are you able to properly manage all your client facing divisions? 
  • Are you able to configure the system to expose information and corporate language important to you? 
  • Are you able to adapt business process management / lifecycle capabilities that meet your changing business needs? 
  • Are you able to integrate into your existing application data so your users are most knowledgeable when talking with your clients?

The Trainer's Solutions Support Services offers several support options and bundles to ensure your services fit your needs.

Our centralized support center has answers to all of your GoldMine product questions. Sharing a common foundation, GoldMine can save IT costs while optimizing the value of all your business interactions.

Advanced CRM extensions such as GoldSync®, iGoldMine™, iGoldMine™ Plus, GoldMine® Plus Accounting for Quickbooks®, and FrontRange Voice IP Contact Center and GoldMine IP Voice Suite (VoIP) are also supported through our one-stop support center.

We can also answer questions about the following:

  • Register your GoldMine Serial Number
  • Order inquiries, including returns and credits
  • Rebate Inquiries
  • Replacement CDs
  • Documentation


We offer a searchable knowledge-base, phone, and online support.


 

 

(905) 820 - 1041
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