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SugarCRM enables businesses to create extraordinary customer relationships with the most innovative, flexible and affordable CRM solution in the market. The company uniquely places the individual at the center of its solution—helping businesses transform the customer experience and enable highly personalized interactions that drive customer excellence and loyalty throughout the entire customer lifecycle.

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An extraordinary new approach to CRM.

SugarCRM Common Uses

You’re not just purchasing a CRM product, you’re investing in a CRM solution to address one or more critical business issues. The success of that solution won’t be determined by software alone. Success is predicated on bringing the right mix of people, processes, and technology together to achieve a common goal.

For Your Sales Team

Maximize your productivity with a sales CRM platform that promotes best practices. Prioritize your sales pipeline with personalized dashboards and personal productivity tools. Increase win rates with rich customer insight and collaborative selling tools.

Account Management

Leverage a complete view across the entire customer lifecycle to optimize your relationship with each individual customer. Maximize efficiency by presenting the right information to each individual based on their role and personal preference.

Opportunity Management

Increase your sales win rate by prioritizing the right opportunities and optimizing activities for each individual customer. Capture all pertinent details across the entire sales and customer lifecycle. Promote best practices.

Sales Analytics

Sell smarter by delivering deep insight to every screen. Create multiple personalized dashboards to optimize for short-term and long-term goals. Easily define and share reports, charts, and graphs that capture critical metrics.

Process Automation

Define processes that work the way you want to work. Capture best practices in a visual process editor powered by a standards-based process engine. Automate decisions and routing with business rules.

​​Pipeline Management

Sell smarter, faster with real-time, personalized access to every deal with the best CRM for sales. Track early indicators and changes affecting your pipeline according to your business needs and personal preferences.

Mobile Productivity

Access information across any device even when you're offline. Easily find and edit the information you need using a native Android and iOS mobile client that is optimized for the device.

Certified Specialist

Certified Specialist

Award Winning

Award Winning

Incredible Support

Start to End Services

Complete Start to End Services

For Your Marketing Team

Attract more prospects and create more opportunities with less effort. Engage and understand your customers like never before through more relevant, timely outreach and more actionable insights. Create campaigns that stand out from the pack, without breaking the bank.

​​Prospect and Customer Targeting

Quickly segment your target lists using Sugar’s smart reporting engine, and leverage information captured from multiple channels and tools to focus your marketing efforts on only the best prospects.

​​Campaign Management

Build multi-channel, multi-touch campaigns with Sugar’s intuitive Campaign Wizards, and track every action and conversion across email, text, in-person events, or even via social media.

​Lead Management​

Increase lead conversion by engaging the correct individuals with the right message. Identify and reconcile lead activity generated across multiple touchpoints and stored in multiple systems.

Web-To-Lead Form

Use Sugar’s Web-To-Lead Form to easily capture your website visitors’ information and store them as Leads. Web-To-Lead forms that are easy to use even for a non-technical user.

​Search, Filters and Tagging

Sugar makes finding the information you need easy so that you can spend more time acting on information and less time looking for information.

​​Marketing Analytics

Measure the effectiveness of your marketing efforts from initial contact to closed opportunity. Leverage personalized dashboards to monitor progress and inform every decision.

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For Your Customer Service Team

Deliver exceptional customer service and customer support with our CRM software. Reduce resolution time through rich insight, by automating complex business processes, and driving both internal and customer collaboration.

Case and Defect Management

Attack customer issues quickly with smart routing and escalation workflows, and quickly access or author knowledge content to solve common issues for the lowest cost.

​Knowledge Management

Provide exceptional customer care experience when you make it easy for your customers to find relevant answers quickly. Improve productivity of your customer support team.

​Customer Self-Service

Deliver an intuitive experience for customer or business partners with fast access to bug or case status, knowledge base records, and case creation tools.

Customer Service & Support Analytics

Deliver smarter service with intelligence that exists on every page. Sugar reporting and dashboards provide you with real-time information about your customer’s history, product usage, and hot topics.

​Expert Collaboration

Easily identify and connect with experts across your organization. Enable context-sensitive discussions that are easily cross-referenced in the future

Mobile CRM

With SugarCRM Mobile’s native apps for popular phones and tablets, you’ll have the details you need for a productive customer engagement.

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SugarCRM Services Offered

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Our SugarCRM Services

COVID-19 has imposed an unsettling situation upon our communities and businesses. Our team has been mobilized to maintain "Business as Usual" as we make service & training support available to our CRM customers. Stay Safe!