Zoho CRM is an On-demand Customer Relationship Management (CRM) software for managing your customer relations in an efficient manner. It is efficient because, Zoho CRM helps streamline your organization-wide sales, marketing, customer support, and inventory management functions in a single system.
A good CRM gives you insights into running your business. A smart CRM gives you the information you need in a way that you can use it. An ideal CRM offers you a solution to simplify your processes from day one. Zoho CRM includes the good, the smart, and the ideal in an enterprise-ready package.
A supercharged sales team is the cornerstone of every successful business. Gamification introduces healthy competition and fun to fuel your team’s success. Territories and Advanced CRM Analytics mean better segmentation and smarter resource allocation. Zoho CRM has everything you need to keep your team’s performance at its peak.
Get insights about your customers at your fingertips. Create notes, tasks, and comments easily.
Know what it will take to close deals with the businesses you’re selling to by viewing potential deals, contacts, and tasks on one screen.
From lead generation to scoring to conversion, Zoho CRM ensures proper follow-up to move your leads through the sales funnel.
Call scripting in Zoho CRM helps you develop scripts for your sales reps to follow when they're on a call.
Lead scoring in Zoho CRM lets you prioritize your leads with positive and negative scoring to ensure faster conversions.
Zoho CRM lets you develop targeted campaigns, track marketing spends and improve ROI.
Zoho CRM helps your marketing team run campaigns, qualify leads, and pass them off to sales. Use CRM to get your marketing and sales teams working together.
Whether you’re exhibiting at a trade show or hosting a customer conference, you’ll want a place to plan ahead and keep your team organized. Set budgets, assign ownership to tasks, and measure the success of campaigns.
Create email campaigns inviting prospects to visit your trade show booths, and schedule your follow-up emails using advanced email marketing (powered by Zoho Campaigns). Keep track of your email open rate, click rate, and bounce rate.
Today, one of the best ways to understand this is by following and keeping track what your prospects say on social media. Millions of people post updates on Twitter, Facebook and Google+.
By combining email with context and analytics, you’ll understand the best ways to engage with your leads, prospects, and contacts. Continually improve your campaigns with reports to see which email templates had the best open rates, and which ones failed to click.
Web forms simplify the process of capturing visitors or users information from your website into your CRM system. They are designed to automate the importing of data from websites into Zoho CRM.
Google AdWords is a powerful online advertising program designed to help you reach new customers and increase sales for your business through ads on Google Search and across Google's network of partner websites.
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Zoho CRM provides the Customer Support & Service management (Help Desk) features such as Cases (Trouble tickets), Solutions (Knowledge Base), Case Assignment & Escalation through Workflow rules, and easy to deploy Web-to-Case forms for capturing customer-specific cases through Web sites.
Case management functionality in Zoho CRM provides customer service agents with the ability to capture service requests, then filter and access the details of each case. It enables your entire service division to pursue, arrange and filter all service requests and optimize workflow throughout the day.
Manage product-wise solutions (knowledge Base articles) in an easily accessible centralized location for a better case resolution in the least possible time with less effort. Customize the knowledge base reports and dashboards.
Link Cases to contact records so there is a record of all interactions that can be seen by sales and support teams. All activities will show within the Case and Contact Record to maintain complete collaboration.
Use dashboards to get reports on cases and benefit from real-time information across accounts, teams, and departments. Build custom Dashboards to focus in on key analytics and give your team the tools and data to efficiently handle support tickets.
Manage Cases live right within Zoho CRM Mobile anywhere you have an internet connection. Get connected from your Mobile, Tablet or Web Browser on your laptop and start updating your Case tickets.
Generate cases through email, phone or website using Web-to-Case form. In addition, you can also add customer-specific email as a case from the Microsoft Outlook mail client